Coronavirus (COVID-19) Resources

Guidance, information, and updates
At Catholic Health Initiatives, challenges like the COVID-19 pandemic only reinforce our commitment to caring for all. The safety of our visitors, patients, communities, employees, and physicians remains our highest priority. We will continue to provide updates on this page with the latest information available.

Check symptoms from home

We recommend first checking your symptoms using the chat box on this website. Just click on the blue chat box in the lower right corner. From there, you may be directed to Virtual Urgent Care. If you have symptoms of coronavirus, your virtual visit will be free with coupon code COVID19. 

Get local facility information

Browse our list of locations to get the latest hospital-specific information regarding visitation policies, pre-visit screenings, and local triage centers.

How to get care if you think you have symptoms of coronavirus

If you are experiencing symptoms of COVID-19, here are some ways you can access care. If you are experiencing a medical emergency, call 911.

Start with the online symptoms checker

Check your symptoms using our chat box and get a referral to a local care center. Get started by clicking on the blue chat box in the bottom right corner.

Call your primary care physician

Before going to the hospital, contact your primary care physician for guidance. They may be able to direct you to a local testing site and help you avoid waiting in the Emergency Room.

Choose virtual care options

We encourage you to consider virtual visits (via phone or video chat) instead of in-person visits, whether you have coronavirus symptoms or not. For anyone experiencing symptoms of coronavirus, please take advantage of a free video visit offering (use coupon code COVID19) before being seen in person. Some doctors at our facilities also offer virtual visits as an alternative to in-person visits – please ask your doctor or medical group office when you call in.

Contact local emergency care

If you do need immediate care, please call ahead to your nearest emergency room before you arrive. They will be able to advise you of the local procedures and best way to be seen.

How we’re responding to COVID-19

The response to COVID-19 is evolving. Each day, we are learning new things about the pandemic and we are responding quickly to ensure we are caring not only for our patients, but also for our employees.

We have made significant preparations to safely identify and treat patients with COVID-19 across the ministry. Some of our divisions are experiencing a higher number of suspected or confirmed patients, but we know that all of our facilities will be affected. For this reason, we continue to update our policies and procedures - following the guidance of the CDC and state health officials. We have added additional trainings and are very closely monitoring supplies and other resources so that we can safely and skillfully treat the growing number of COVID-19 patients without jeopardizing care for others. For the protection of our patients and caregivers, our care facilities have also implemented a universal masking policy

To increase access to care, we have launched free virtual urgent care visits. And because a bill is the last thing anyone should worry about when facing possible COVID-19, we are suspending patient billing for the testing and treatment of COVID-19.

 

Coronavirus testing

Our health care providers are working with local health officials on coronavirus testing. Right now, only people experiencing symptoms are recommended for testing. In most cases, testing is offered at no cost.

Some of our divisions are offering drive-thru testing services, or outpatient clinics for testing. Check with your health care provider for details.

Additional information on testing is available through the CDC website.

doctor talking to an older female patient

Public health guidance

Here are a few additional actions you can take to help prevent the spread of COVID-19:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Wash your hands often with soap and water, for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60 percent alcohol if soap and water are not available.
  • Practice social distancing, by avoiding crowds and remaining 6 feet apart from each other while in public places.
  • Clean and disinfect frequently touched surfaces like countertops, door handles, faucets, and phones.
  • Stay home if you are sick.
  • If you need medical care and have COVID-19 symptoms, call ahead first.

How you can help

We all need to work together to keep our communities safe and healthy in the face of COVID-19. Thank you for your seeking to lend your support. Here are some ways you can help:

Help prevent the spread of COVID-19 by taking the important measures listed above.

Equipment donations – Although we are not experiencing equipment shortages at this time, many of our divisions are accepting donations of personal protective equipment in anticipation of future need. Accepted items may include masks, gloves, and protective eyewear. Check with your local hospital for specific requests.

Support community organizations - Many trusted organizations are responding to the COVID-19 pandemic. Here are a few you may consider supporting:

woman helping her child wash hands