January 2000

Memorial Hospital in Chattanooga Named Family Friendly
Business of the Year

In recognition of the role of families in society and the importance of a workplace that supports family, Memorial Hospital, Chattanooga, Tenn., was named that city’s Family Friendly Business of the Year for 1999.

Memorial, which was nominated for the award by community leaders, received the award during National Family Week in November. "We want to encourage people and businesses to be mindful about the importance of families, and we are impressed with everything Memorial does for its associates," said Julie Baumgardner, associate director of First Things First, one of the sponsors of the award. "We chose Memorial because it is advanced in implementing policies and benefits that instill a family-friendly work culture."

The award recognized Memorial for offering on-site child care, an employee assistance program, a home buyers assistance program, paternity leave, adoption leave and a youth volunteer program that allows parents to bring children to work with them during the summer, among other programs.

"Our staff is the hospital’s most valuable resource," said Clark Taylor, PhD, president and chief executive officer of Memorial. "We know their families are important to them and we want to make it as easy as possible for them to blend work and family life."

One of Memorial’s stated goals for the past several years was to become an employer of choice in Chattanooga. "The holistic philosophy of Memorial recognizes that people’s lives can’t be segmented into work and family," said Lisa Whaley, director of human resources for Memorial. "We try to provide them with resources to deal with health and family issues, financial challenges and relationship issues. We have tried to establish policies and benefits to let our associates know how much they are valued."

The satisfaction of Memorial’s employees undoubtedly contributes to its status as Catholic Health Initiatives’ top performer in patient satisfaction for overall quality of care for the first quarter of fiscal year 2000, evidence that a family-friendly workplace helps lead to good operating results.