January/February 2008

Mercy-Des Moines Achieves Savings Through Work-Out™


As part of its ongoing efforts to increase the speed of process improvement projects, Mercy Medical Center-Des Moines, Iowa, has added the Work-Out™ methodology to its Six Sigma improvement tools. Work-Out is an essential element of Catholic Health Initiatives’ change leadership methodology. Since February 2007, Mercy-Des Moines has completed or begun 31 Work-Out projects, which have a financial impact to date of $901,572. Projects include improvements in transport of pharmacy goods, the patient welcome process, tracking of loaned surgical instruments and the employee on-boarding process. For more information, contact Megan Jorgensen of Mercy-Des Moines at mjorgensen2@mercydesmoines.org.