December 2005

Market-Based Organizations Recognized for Commitment to Excellence


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Teal Haven (center), executive director of clinical operations at Memorial Hospital, Chattanooga, Tenn., holds the hospital’s award for achieving second place in employee climate assessment scores among large hospitals in The Jackson Organization’s database. With her is Dave Jackson (left), chief executive officer of The Jackson Organization, and Paul Staros, a partner in The Jackson Organization.

Nine Catholic Health Initiatives facilities were recently honored with Commitment to Excellence Awards from The Jackson Organization, presented at its annual conference in October. The Jackson Organization administers patient, employee and medical staff satisfaction and consumer studies for Catholic Health Initiatives. “The awards provide recognition that these market-based organizations are ‘top of class’ in employee and patient satisfaction,” said Susan Allmond, director of customer loyalty measurement for Catholic Health Initiatives. “This year there was a new category of recognition: top performers in specialty units, with some of the top honors taken by Catholic Health Initiatives facilities.” The awards given to Catholic Health Initiatives market-based organizations, reflecting data gathered for calendar year 2004, include: Employee Climate Assessment Small Hospitals (less than 750 employees) First Place: LakeWood Health Center, Baudette, Minn. Second Place: St. Joseph’s Area Health Services, Park Rapids, Minn. Large Hospitals (more than 1,500 employees) First Place: Saint Elizabeth Regional Medical Center, Lincoln, Neb. Second Place: Memorial Hospital, Chattanooga, Tenn. Most Improved Saint Joseph Hospital, Lexington, Ky. Highest Nurse Satisfaction St. Joseph’s Area Health Services, Park Rapids, Minn. Patient Satisfaction Emergency Department Medium Hospitals (100-249 beds) First Place: Saint Elizabeth Regional Medical Center, Lincoln, Neb. Large Hospitals (250 beds or more) First Place: St. Joseph Medical Center, Towson, Md. Outpatient Large Hospitals (250 beds or more) Second Place: St. Joseph Medical Center, Towson, Md. Inpatient Small Hospital (less than 100 beds) Second Place: Albany Area Hospital and Medical Center, Albany, Minn. Unit-Specific Inpatient-Medical/Surgical Albany Area Hospital and Medical Center, Albany, Minn. Outpatient-Rehabilitation St. Mary’s Healthcare Center, Pierre, S.D. Outpatient-Laboratory (Radiation Oncology) Berea Hospital, Berea, Ky.

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Jackson and Staros presented the award for the top patient satisfaction score in the specialty area of outpatient rehabilitation to St. Mary’s Healthcare Center, Pierre, S.D. Karen Gallagher (second from left), director of rehabilitation services, and Debbie Brakke, vice president of outcomes and service excellence, accepted the award for St. Mary’s.