September 2005

Blended Learning: An Innovative Approach

Blended learning combines a variety of methods to drive the actual application of learning, which leads to real impact on organizational goals and priorities, such as improving the customer experience of patients and their families. Tim Moran, director of customer strategy, and Susan Allmond, director of customer loyalty measurement for Catholic Health Initiatives, presented a session at the Learning Network Conference that showed how blended learning has improved customer service education within the organization. Components of Catholic Health Initiatives' blended learning approach include:
  • Web-based Learning: LEARN (Learning Effectiveness and Resource Network), a Web-based learning application, will be implemented in five market-based organizations by the end of December and in all market-based organizations within the next 24 months.
  • Knowledge Communities: Dozens of knowledge communities, or communities of practice, enable sharing of collective knowledge in specific disciplines.
  • Classroom Learning: The LEAD (Leadership Education and Development) program provides classroom-based learning for professional development.
  • Collaborative Spaces: This developing element of blended learning provides "virtual classroom" capabilities that enable groups to connect online.
"Blended learning also provides more opportunities to measure learning effectiveness and greater adaptability to suit the evolving priorities of our system," said Moran. "That's critical in a system as large and diverse as Catholic Health Initiatives." For more information, contact Tim Moran at or Susan Allmond at