January 2005

Core Strategy Priority Objectives - Quality


Core Strategy Definition

Catholic Health Initiatives will be a recognized leader in clinical quality, safety and customer loyalty.

Executive Sponsor: John Anderson, MD, Chief Medical Officer

Priority Objectives

Q-1 Clinical Quality and Safety
Executive Owners: John Anderson, MD, Chief Medical Officer and Vicki George, RN, PhD, Chief Nursing Officer

Expected Actions for fiscal Years 2005-2006
Clinical baselines/targets
Tools and processes for improvement
Palliative care best practices and pilots
Q-2 Customer Loyalty
Executive Owners: Tim Moran, Director of Customer Strategy, and Debbi Honey, RN, Vice President of Clinical Services
Expected Actions for fiscal Years 2005-2006
Assess service excellence requirements
Q-3 Health Management
Executive Owner: John Anderson, MD, Chief Executive Officer
Expected Actions for fiscal Years 2005-2006
Measure/monitor high volume diagnosis related group (DRG) guideline impact
Q-4 Influence of Policy and Standards
Executive Owner: Colleen Scanlon, RN, JD, Senior Vice President of Advocacy
Expected Actions for fiscal Years 2005-2006
Leadership participation inventory
Q-5 Practitioner Proficiency
Executive Owners: John Anderson, MD, Chief Medical Officer, and Vicki George, RN, PhD, Chief Nursing Officer
Expected Actions for fiscal Years 2005-2006
Screening/monitoring practitioners and care providers