Market-based Organizations Receive Commitment to Excellence Awards


Several market-based organizations were recently honored with Commitment to Excellence Awards from The Jackson Organization, a health care market research company based in Columbia, Md., that administers patient and employee satisfaction measurement for Catholic Health Initiatives. “The awards mean that these market-based organizations are ‘top of class’ in employee and patient satisfaction,” said Susan Allmond, director of customer loyalty measurement for Catholic Health Initiatives.

The awards, which represent data gathered for calendar year 2003, were presented at The Jackson Organization’s third annual conference, held in Cambridge, Md., October 18 and 19. The winners include: Employee Satisfaction Medium Hospitals (100 to 249 beds) First Place: Saint Francis Medical Center, Grand Island, Neb. Second Place: Mercy Medical Center, Roseburg, Ore. Outpatient Satisfaction Small Hospitals (less than 100 beds) First Place: St. Mary’s Healthcare Center, Pierre, S.D. Second Place (tie): Good Samaritan Health Center, Merrill, Wis.; and St. Francis Health Center, Colorado Springs, Colo. Most Improved Albany Area Hospital and Medical Center, Albany, Minn. Emergency Patient Satisfaction Small Hospitals (less than 100 beds) First Place: Summit Medical Center, Frisco, Colo. (part of Centura Health) Second Place: Oakes Community Hospital, Oakes, N.D. Medium Hospitals (100 to 249 beds) First Place: St. Joseph’s Hospital and Health Center, Dickinson, N.D. Second Place: Saint Elizabeth Regional Medical Center, Lincoln, Neb. Most Improved St. Joseph Medical Center, Tacoma, Wash. Inpatient Satisfaction Small Hospitals (less than 100 beds) First Place: Albany Area Hospital and Medical Center, Albany, Minn. Second Place: St. Mary’s Healthcare Center, Pierre, S.D. Medium Hospitals (100 to 249 beds) First Place: St. Joseph’s Hospital and Health Center, Dickinson, N.D. Most Improved CARITAS Health Services, Louisville, Ky. Catholic Health Initiatives also recognized market-based organizations with significantly higher-than-average performance in patient satisfaction during the 2004 fiscal year. The following market-based organizations were recognized at Catholic Health Initiatives’ National Leadership Conference in September: St. Mary’s Healthcare Center, Pierre, S.D. Good Samaritan Health Center, Merrill, Wis. Oakes Community Hospital, Oakes, N.D. Berea Hospital, Berea, Ky. Mercy Medical Center, Williston, N.D. St. Joseph Medical Center, Towson, Md. St. Mary’s Hospital, Nebraska City, Neb. Lisbon Area Hospital, Lisbon, N.D. St. Joseph’s Hospital and Health Center, Dickinson, N.D. Saint Elizabeth Regional Medical Center, Lincoln, Neb. LakeWood Health Center, Baudette, Minn. Memorial North Park Hospital, Chattanooga, Tenn. Parker Adventist Hospital, Parker, Colo. St. Joseph Medical Center, Tacoma, Wash. Memorial Hospital, Chattanooga, Tenn. Saint Francis Medical Center, Grand Island, Neb. Saint Joseph Hospital, Lexington, Ky.