Report Affirms Chaplains’ Value
A report from the Catholic Health Initiatives Task Force on Chaplain Performance and Productivity Measures shows that while there is a system-wide lack of clarity related to understanding, articulating and measuring what chaplains do, chaplains are consistently perceived as adding value to the distinctive culture of Catholic Health Initiatives. The report is the result of an 18-month study project conducted by the task force, which attempted to define:
Data on satisfaction with chaplaincy services As a part of the study, the task force worked with a consultant to gather data on family satisfaction with chaplaincy services delivered at the time of a patient’s death. "This data is still being analyzed, but it clearly shows that many families see chaplains as surrogate family members who get them through a loved one’s death," Conner said. Conner has already seen some results from the work of the task force among the 15 chaplains she manages. "Our staff now talks about the ‘acuity’ of the tasks they perform," she said. "They talk about what they do in language that is more familiar to clinicians. As a result, clinical staff referrals to chaplaincy services have increased." Catholic Health Initiatives will hold national conference calls on October 25 and 28 to give market-based directors of spiritual/pastoral care the opportunity to talk with members of the task force about the implications of the study project and report. "The task force report doesn’t prescribe an approach to assessing the productivity and efficiency of chaplains," said Tolmie. "Instead, it educates us on the value of chaplaincy services and gives us guidance in how to fully utilize their skills." In addition, Broccolo noted that another publication will soon be available to chaplains: the Catholic Health Initiatives Chaplains Manual is being finalized for distribution this fall. "This handbook will provide practical resources, tools and techniques for developing skills related to chaplain performance expectations," said Broccolo. To request a copy of the final report of the Chaplain Performance and Productivity Measures Task Force, contact Ann-Marie Jackson at firstname.lastname@example.org.